Terms & Conditions

TechSOS : Terms and Conditions

Before entrusting your device to TechSOS for repair, we kindly ask that you take a moment to review our Terms and Conditions. Understanding these terms will ensure a smooth and successful repair experience

  • TechSOS Varanasi only accepts devices that have been legally acquired by the customer.
  • By using our services, you agree to our terms and conditions and declare yourself as the legal owner or authorized representative of the device.
  • We reserve the right to refuse service for devices suspected of being stolen.
  • IMEI verification may be required to confirm ownership. TechSOS is not responsible for issues like incorrect devices or color mismatch if an IMEI is not provided.
  • Service bookings can be made online, by phone, or through our representatives.
  • Our initial quotes are estimates based on information provided by the customer. The final repair cost may vary after a full inspection at our service center. We will not proceed with repairs without your consent for the revised price.
  • A cancellation fee of ₹199 may apply if a customer cancels a repair after a full inspection.
  • Job Sheet: Upon booking a repair, a job sheet will be provided. Ensure all details are accurate before submitting your device. Keep the job sheet for device pickup.
  • Data Backup: We strongly recommend backing up your data before any repairs. TechSOS is not responsible for data loss. However, we will take all reasonable precautions to protect your data during the repair process.
  • Repair Services: We offer a wide range of repair services for various phone models. We are only responsible for the service explicitly ordered. We are not responsible for motherboard, chip-level issues, or scratches occurring during repair.
  • Warranty: We provide a warranty on all repairs. The specific warranty period may vary depending on the service performed. Please inquire about warranty details when scheduling your repair.
  • Pickup & Delivery: We offer a convenient free doorstep pickup and delivery service within Varanasi for your phone repair.
  • Onsite Repair (if applicable): For on-site repairs, a technician will visit your location to diagnose and potentially fix the issue.
  • Delivery Time: Delivery times may vary due to unforeseen circumstances. TechSOS will keep you informed of any delays.
  • Customers are not required to submit accessories like earphones or chargers with their phones.
  • Customers must inspect non-warranty repairs upon receiving the device and report any issues immediately for free rectification. TechSOS is not responsible for non-warranty issues after delivery.
  • Data Privacy: We take your data privacy seriously. We will only access your data as necessary to diagnose and repair your device. We will not share your data with any third party without your consent. For more information, please refer to our separate Privacy Policy.
  • Data Loss/Recovery: While data backup is highly recommended, in some limited cases, data recovery services may be available through third-party providers. TechSOS does not offer data recovery services and cannot guarantee success. We will not be held responsible for any data loss that may occur during the repair process.

Miscellaneous charges may include cancellation fees (₹199), express service fees (to be determined), inspection charges (₹199), and delivery charges (to be determined).

  • TechSOS reserves the right to cancel or modify services at any time.
  • We cannot guarantee data recovery, although we may offer recommendations or referrals depending on the situation.
  • There is a risk of damaging the entire display during edge/Flat glass replacement due to the complex design. TechSOS is not liable for replacement or reimbursement in such cases.
  • In case of display breakage during glass replacement, TechSOS will offer NO compensation. Service booking is required, and no cash or online payment will be provided. TechSOS doesn't guarantee using original displays for replacements.

By accepting the job sheet or using our services, you agree to all the terms and conditions mentioned on the job sheet and our website.